Description
As the Worldwide Channel Programs, Enablement & Portal Manager, you will assist in the management of the Huntress Channel Program(s), create and manage related enablement, and own the day-to-day operations of the Huntress partner portal to ensure every partner gets a white-glove experience from onboarding through ongoing engagement.
Responsibilities:
- Portal Operations: Own the day-to-day management of the partner portal, including content and asset updates, announcements, training uploads, user access, and partner support.
- White-Glove Partner Experience: Serve as the first line of support for portal questions, login issues, and workflow challenges.
- Portal Roadmap & Optimization: Partner with Channel Programs leadership to shape the portal roadmap, including page structure, navigation, and new feature rollouts.
- Partner Engagement Programs: Design and run engagement initiatives such as launch campaigns, contests, incentives, and nurture communications that drive portal adoption and participation in program activations.
- External Program Enablement: Make the partner program easy to understand and use by creating onboarding journeys, how-to guides, walkthroughs, webinars, and training content.
- Internal Program Enablement: Equip Sales, Account Management, Partner Managers, Marketing, and other internal stakeholders to confidently promote the partner program.
- Global Program Consistency: Support program rollout across regions, partnering with regional teams to adapt messaging, content, and enablement to local partner needs.
- Cross-Functional Collaboration: Work closely with Sales Operations, Partner Marketing, Product Marketing, Sales, Demand Gen, and Product to make sure program and product announcements reach partners at the right time and in the right place.
- Measurement & Reporting: Track and report on portal adoption, active users, training completion, content engagement, and program participation.
What You Bring To The Team:
- 4+ years of experience in channel programs, partner operations, partner marketing, or partner enablement, ideally within a SaaS or cybersecurity environment.
- Portal/PRM Expertise: Hands-on experience administering a partner portal or PRM platform.
- Enablement Skills: Proven ability to build and deliver clear, practical enablement for both internal teams and external partners.
- Engagement Mindset: Track record of running programs that drive adoption.
- Operational Excellence: Exceptional attention to detail and the ability to manage multiple workflows, deadlines, and stakeholders at once.
- Communication: Excellent written and verbal communication skills.
- Service Orientation: A genuine passion for partner success.
- Data Literacy: Comfortable using PRM, CRM, and marketing automation tools and reporting dashboards.
What We Offer:
- 100% remote work environment
- Generous paid time off policy
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth