Description
Join IQVIA, The Human Data Science Company, as a Technical Support Specialist. You will manage and coordinate the qualification and deployment of systems, collaborate with business leaders and end-users, and provide technical support and consulting.
Responsibilities:
- Manage and coordinate the qualification and deployment of systems
- Collaborate with business leaders, end-users, and IT departments to develop support strategies
- Provide technical support, consulting, and system-related cost-benefit analysis
- Assist in vendor and product selection, and identify new technologies
- Provide Level 3 support services for regional and global business applications
- Serve in a lead capacity for Product Support Specialists
- Define deliverables, costs, benefits, and ROI information
- Provide support for bid defenses and proposals
- Improve and document technical processes around application support
- Collaborate with Account Managers on change requests and troubleshooting
- Produce and assist training and communication programs
- Handle late-night and weekend emergency support on a rotational basis
- Interact with software vendors, Infrastructure services, and Applications Development
- Communicate IT issues to business units at various levels of seniority
- Manage and coordinate the implementation of internal, external, and off-the-shelf business applications
- Coordinate validation activities related to deployment
- Manage and support vendor contracts
- Work closely with customers to identify business requirements and opportunities
- Identify and assess technologies, skills, and resources required
- Maintain knowledge of the IT industry and recommend potential solutions
- Support evaluations and procurement of new hardware
Requirements:
- Bachelor's degree in Information Technology
- 5-7 years of business experience
- Excellent communication skills and ability to work independently
- Solid technical background and experience in Data Lake and Big Data Application
- Experience with Hadoop, Kafka, Spark, and other technologies
- Experience in deploying/configuring/analyzing Apache Kafka, StreamSets Data Collector, Spark, Cloudera Enterprise Data Hub, Trifacta
- Experience in Hadoop HDFS, Hive, Hbase, Sqoop, Nosql, Kudu
- Experience in Machine Learning and analytical skills
- Windows 2008-12 server experience
- Oracle experience querying DB for troubleshooting
- Relational database experience
- System deployment/implementation expertise
- Exemplary written and verbal skills and good leadership and mentoring skills