Description
We are seeking motivated and enthusiastic Interns to join our team as Technical Support Delivery Interns. As a Technical Support Delivery Intern, you will provide technical support to customers and consultants on complex products and applications.
Responsibilities:
- Troubleshoot and resolve complex technical/functional issues related to our products & services.
- Understand Cloud-based (SaaS) web application products.
- Maintain a high level of customer satisfaction by providing timely and accurate solutions.
- Document customer interactions, issues, and resolutions in CRM solutions like Salesforce, JIRA, etc.
- Participate in training sessions to enhance technical knowledge and customer experience skills.
- Maintain knowledge of new functionality and compliance changes.
- Contribute to our Knowledge-Centered Service (KCS) by creating Knowledge articles.
- Collaborate with multiple partners across a diverse organization.
Basic Qualifications:
- Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or related field, with an anticipated graduation date of June/July 2027.
- Must be able to commit to the full duration of the 23-week internship (Start Date: Feb 8, 2027) in Heredia, Costa Rica.
- Must be able to work Shift 1 (8am - 5pm).
- Bilingual in Spanish and English.
- Strong interest in technology and willingness to learn new applications.
- Excellent problem-solving skills and the ability to think critically.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Basic understanding of computer systems, mobile devices, and other tech products.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work in shifts or On-call per business requirements.
- Team player with a positive attitude and strong work ethic.