Description
This role delivers tailored post-sales software services to local accounts, responding to queries and utilising proactive monitoring for issue prevention.
The role maintains high customer satisfaction by addressing requirements and resolving issues promptly.
The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.
Disclaimer: This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.