Description
We are looking for a Project Support Specialist to participate in project activities, analytical, investigative, and other fact-finding work in support of technology products.
Responsibilities:
- Work with IT and project management teams to identify key project milestones and implementation timelines
- Collaborate with customers and project management teams to gather requirements and translate them into technical specifications
- Manage the ticketing queue on a day-to-day basis
- Host internal meetings and advise on timeline progression
- Ensure all tickets are up to date and provide snapshots of project status
- Participate in QA, UAT, and production launch support related to various customer engagements
- Collaborate with the product development team to support platform functionality
- Provide Tier 3 technical support
- Drive resolutions to remediate routine and non-routine support issues
Requirements:
- Bachelor's Degree or Master's Degree
- 2 years of related experience
- Good knowledge of latest JavaScript Frameworks (React.Js), Node.Js, TypeScript, and Postgres database programming and troubleshooting skills
- Experience working on complex systems' support with multiple interfaces connected with applications
- Understanding of ITIL, AWS hosting, production support, troubleshooting skills, log analysis, serverless architecture, DevOps, and ServiceNow Ticketing tool
- Flexibility to work in 24x7 shifts with good problem-solving skills and a positive attitude