Description
We are seeking a Network Support Specialist to join our Enterprise SATCOM Gateway Services (ESGS) Operations Support Cell team at Hill AFB, UT. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
Job Summary: As a Network Support Specialist, you will be responsible for providing network support to ensure the smooth operation of our clients' Baseband, IF, and RF communications.
Primary Responsibilities:
- Create and update tickets using DISA ticketing applications to track and resolve customer problems
- Monitor network events and element management failures in real-time on a 24x7x365 basis
- Perform IP network support, including configuration of routers, switches, firewalls, and voice equipment
- Perform IP satellite modem support, including configuration and issuance of option/boot/RSP files
- Remotely access and de-access customers into the IP/SATCOM networks
- Troubleshoot and resolve SATCOM and IP network issues with DoD SATCOM Gateway facilities and deployed operators
- Verify equipment is operating in the baseline configuration
- Provide global equipment configurations at DoD SATCOM Gateways using Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA)
Basic Qualifications:
- DoD-8570 IAT Level 2 baseline certification (Security+, CE, or equivalent)
- Ability to work in a 24/7 operations environment
- Moderate experience with utilisation of SAA/GAAs as a source documentation for network configuration
- Moderate understanding and experience with operation and configuration of MILSATCOM encryption devices
- Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow
- Active Secret security clearance
- Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs
Education and Experience:
- High school diploma and 2-4 years of experience
Pay Range: $48,100.00 - $86,950.00