Description
As a Field Service Success Architect, you'll be the strategic and technical advisor for our Field Service Signature customers. You'll turn business requirements into solution architectures and roadmaps. You'll help customers get lasting value from Agentforce Field Service by guiding design, adoption and optimization at scale. You'll work with customer executives, technical teams, Account Teams, Product and R&D.
Responsibilities:
- Lead technical discovery and architecture design sessions with customers.
- Advise on Field Service scheduling and optimization, mobile and offline, asset management, service territories and integrations.
- Develop solution architectures and roadmaps that match customer business outcomes.
- Run targeted engagements that prove business value, and present to executives.
- Drive adoption and operational excellence across large, complex implementations.
- Identify capability gaps and design inefficiencies, recommending Field Service product enhancements or creative custom solutions that drive customer success and long-term adoption.
- Carry out technical due diligence and risk management, and flag risks early.
- Build customer champions and trusted-advisor relationships with VP and C-level stakeholders.
- Feed customer product gaps and feedback to Product Management and R&D.
- Work with Support, Services, Partners and Account Teams to resolve complex issues.
- Contribute to the community through reusable assets, best practices and enablement content.
- Provide data-driven insights on customer success stories and industry trends.
Required Qualifications:
- 7+ years in solution consulting, technical architecture or a similar role, with a focus on field service.
- Deep Field Service expertise: scheduling policies and work rules, Flows, Apex, LWCs, LMR, Graph QL, React Native, Optimization (Global, Daily, RSO), Get Candidates, mobile and offline, Salesforce Scheduler, service territories, assets and maintenance plans.
- Proven experience architecting enterprise-scale solutions.
- Knowledge of integrations (APIs, middleware, IoT).
- Executive presence and strong communication, adept at advising C-suite and VP stakeholders.
- Ability to simplify complex technical concepts for technical and business audiences.
- Bachelor's degree or equivalent experience.
Benefits:
- Unleash your potential and redefine what's possible for yourself, for AI, and for the world.
- Our benefits and resources support you to find balance and be your best.