Description
We are seeking a Private Customer Consultant to join our team in Köln. As a Private Customer Consultant, you will work in our advisory centres, connecting with customers through digital channels and providing personalised advice on banking products.
Job Summary In our advisory centres, we combine modern, digital, and hybrid working worlds with personal customer advice. We focus on meeting our customers' needs and aim to provide the best possible service.
Responsibilities
- Provide customer advice via digital media (phone, video consultation, co-browsing, and email) on topics such as accounts, service, digitalisation, and product range.
- Sell personal loans (including insurance) and securities products, utilising your expertise in digital consulting.
- Conduct telephone appointments and consultations, focusing on sales-oriented advice.
- Contribute to team success through your sales and communication skills.
- Motivate and support colleagues by sharing your expertise.
Requirements
- Experience in team-based customer advice with a focus on digital private customer business.
- Knowledge of financial products, particularly personal loans and securities.
- Excellent communication and sales skills.
- Ability to work digitally, using tools such as phone, video consultation, and screen sharing.
- Certification in IDD and AnsFuG.
- Strong analytical and problem-solving skills.
What We Offer
- Flexible working hours and a secure employment contract.
- Comprehensive benefits package, including:
- Emotional well-being: counselling services and mental health support.
- Physical health: check-up examinations, vaccination offers, and healthy lifestyle advice.
- Social networking: flexible working models, fitness centre, and diversity promotion programmes.
- Financial security: retirement plans, employee banking services, and company bike.
The position is offered in full-time and part-time.