Description
The Regional Business Operations Leader will oversee project delivery and support the Region Leadership with all aspects of the P&L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality, and safety.
Responsibilities:
- Support Regional Management and Project Managers in delivering quality projects and achieving client satisfaction.
- Manage Region Project Delivery Manager (PDM) team and monitor PDM project activities.
- Support the identification of projects that need action plans and monitor high-risk projects.
- Provide project and Region financial analyses and coordinate with Region Finance Director.
- Participate in the development of the annual budget process.
- Travel to Region offices as necessary to perform Regional Operations Leader duties.
- Contribute to the continual improvement and implementation of the Project Delivery process.
- Identify and implement opportunities for enhancement of overall project performance and project management practices.
- Promote and monitor project-based quality processes.
Supporting:
- Project Managers: pricing model development, proposal development, and project opening.
- Local Business Leaders (LBL): personnel issues and operational items.
- Finance: financial data exchange and cash flow improvement.
- Project Delivery Managers (PDMs): project reviews, risk identification, and corrective action plans.
Expertise:
- Leverages broad technical experience to enhance current and new service offerings.
- Fosters the development of new and emerging innovations.
- Advances the strategic direction of the Region.
Clients:
- Sets clients at the center for all services.
- Brings an expanded view and integrated response to complex challenges.
- Uses extended reach across regions and offices to foster new and innovative client delivery.
People & Culture:
- Supports integration of industry talent by fostering a collaborative work environment.
- Emphasizes employee training and development.
- Supports strategic recruitment, promotional programs, and performance management.
Operational Excellence:
- Develops Region growth, forecast, and business development strategy.
- Prioritizes investments to enhance WSP's ability to deliver high-quality projects.
- Optimizes client and employee experience through process improvements and automation.
Requirements:
- Bachelor's degree in IT, Computer Science, Engineering, or related field.
- 15+ years of relevant post-education experience.
- Active member of local and/or national professional practice organization.
- Demonstrates excellence in providing high-quality technical performance and oversight.
- Competence in analytical techniques and modeling.
- Ability to foster teamwork and supervise high-quality professional deliverables.
- Ability to work in a multi-dimensional organization.
Preferred Qualifications:
- Master's degree or certifications such as ITIL Practice Certification.
Benefits:
- Comprehensive suite of benefits focused on health and financial stability.
- Coverage related to medical, dental, vision, disability, and life.
- Retirement savings.
- Paid sick leave.
- Paid vacation.
- Paid parental leave.
- Paid time off for bereavement, voting, and naturalization proceedings.
Compensation:
- Expected Salary: $205,000 - $333,000