Description
Join Zendesk as a Senior Partner Sales Executive to drive partner-led growth across EMEA and APAC, focusing on Contact Center as a Service (CCaaS).
In this role, you'll recruit and scale strategic partners, execute regional partner GTM motions, and enable partners to deliver AI-enabled Zendesk contact center solutions that improve customer experience and drive predictable partner-sourced revenue.
Responsibilities
- Execute the partner-sourced and partner-influenced revenue plan for CCaaS across EMEA and APAC
- Recruit, onboard, and scale a portfolio of CCaaS partners
- Build partner capabilities across contact center transformation, voice, AI, automation, and customer experience solutions
- Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners
- Enable partners to commercialize Zendesk CCaaS and AI solutions
- Communicate Zendesk's AI and CCaaS strategy to partners and customers
- Maintain partner pipeline health, forecast accuracy, and regular performance reviews
- Collaborate with regional Sales, Marketing, Product, Solutions Consulting, and Customer Success teams
- Share regional and partner feedback with Product and Engineering
Requirements
- 8+ years in partner/channel sales, alliance management, or partner GTM roles in SaaS/software
- Demonstrated success recruiting and growing partners and driving partner-influenced revenue
- Experience managing commercial negotiations and leading partner-led CCaaS opportunities
- Strong understanding of the contact center ecosystem
- AI fluency: able to explain Zendesk's AI value proposition
- Strong communication and presentation skills
- Comfortable working across multiple countries, cultures, and time zones
Benefits
- Hybrid way of working, enabling purposeful in-person connections and remote work flexibility