Description
The Global Business Solutions Center is a team of 1,200+ professionals that deliver services and solutions to all Mastercard business units and regions.
We are looking for a Culture Program Manager to lead the GBSC Culture Network. You will influence and inspire a global community of employees, volunteers, and leaders while driving programs that enhance employee engagement, learning and development, onboarding, and social impact.
Responsibilities
- Lead the GBSC Culture Network, including volunteer recruitment, governance, planning, and success measurement across committees
- Drive culture initiatives that support employee engagement, onboarding, learning and development, and social impact
- Partner with committee leaders, sponsors, and subject matter experts to develop and execute programs globally
- Create compelling communications and presentations that promote culture, drive participation, and showcase impact
- Track participation and engagement metrics, analyze employee feedback, and recommend improvements
- Support town halls, panel discussions, and other internal communications events
- Align GBSC culture initiatives with broader Mastercard priorities and serve as a GBSC culture ambassador internally and externally
Requirements
- Experience leading culture, employee engagement, internal communications, or employee experience programs
- Strong written and verbal communication skills with the ability to simplify complex topics and influence diverse audiences
- Excellent project and program management skills with the ability to manage multiple priorities simultaneously
- Strong executive presence and stakeholder management skills
- Ability to analyze data and translate insights into meaningful recommendations
- Skilled storyteller with an eye for visual communications
- Strong relationship builder who collaborates effectively across organizational levels
- Detail oriented, innovative, and continually seeking new ways to improve employee experience through process improvements, automation, and AI
- Bachelor’s degree in communications, business, or related field; advanced degree preferred