Description
We are seeking a full-time Receptionist to join our team at the Mercure Nice Marché aux Fleurs hotel, located in the heart of Old Nice, overlooking the Mediterranean.
As a Receptionist, you will be responsible for ensuring the satisfaction of our guests throughout their stay, responding to their requests, and providing a personalised experience.
Key responsibilities include:
- Managing guest arrivals and departures in a personalised manner, adhering to internal procedures
- Handling phone calls and reservation requests
- Contributing to guest satisfaction by responding to their requests and providing quality service throughout their stay
- Participating in loyalty programmes to retain clients
- Showcasing hotel services to optimise sales
- Assigning rooms to individual and group clients, respecting procedures and special requests
- Managing billing and payment procedures
- Overseeing cash handling
Requirements:
- Previous experience in a similar role
- Fluent in French and English
- Commercial spirit and ability to adapt to service and client needs
- Excellent communication and interpersonal skills
- Dynamic, organised, and able to anticipate needs
- Knowledge of check-in/check-out procedures and Opéra Cloud software
Benefits:
- A stimulating work environment in a pleasant seaside town
- Working in a small, human-scale establishment where every gesture and client interaction counts
- Collaborating with a team that prioritises human connection and a spirit of collaboration
- Actively contributing to enhancing the Mercure brand and high-end client experience