Description
We are seeking an Assistant Manager to join our Community Team, which focuses on fostering player engagement across various community channels, including content creation and analysis of player feedback.
As an Assistant Manager, you will oversee the daily activities of a team of community managers working on a portfolio of games. You will support the Community Team by managing the growth, development, and performance of community managers within the assigned portfolio.
Key responsibilities:
- Support the portfolio lead in the daily management and operations of the community team for an assigned portfolio of games.
- Provide recommendations to improve processes and performance, driving operational excellence.
- Lead a team of community managers, including daily supervision, activity reviews, and performance management.
- Develop and maintain best practices and initiatives to support the player community, such as content production practices, quality standards, and key performance indicators.
- Integrate guidelines from leadership, new global processes, and best practices from the social media manager to establish team standards and training.
- Manage team resources, workload, staffing, and means to support business objectives.
- Analyze employee feedback surveys and collaborate with the portfolio lead to develop action plans addressing key issues and pain points.
- Establish and maintain relationships with partner teams in community, social media, player support, and customer service.
- Create a pleasant and collaborative work environment focused on improving the player experience and storytelling.
Requirements:
- Intermediate experience in community management or a similar role.
- Experience in team management, with a proven track record of leading diverse and dispersed teams, is an asset.
- Good knowledge of social media, live streaming, and YouTube.
- Experience in the video game industry is a significant asset.