Description
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more.
The Community Team is responsible for player engagement activities across community channels, including content creation and player insights and feedback.
As an Associate Manager, Community Team, you will oversee the daily operations of a team of Community Managers working on an assigned portfolio of games.
Responsibilities:
- Support the Portfolio Lead in daily management and operations of the Community team on an assigned portfolio of games.
- Provide recommendations on process and performance improvements.
- Lead a team of Community Managers, including day-to-day supervision, review of work activity and results, and performance management.
- Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
- Drive innovation and solution-driven mindset for Community Managers.
- Develop and maintain best practices and initiatives to support the player community.
- Incorporate leadership directives, new global processes, and best practices from portfolio’s Social Media Manager.
- Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
- Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans.
- Develop and maintain relationships with partner teams.
- Create a fun, collaborative environment with a shared desire to enhance the experience of Ubisoft players.
Qualifications:
- Intermediate experience in community management or similar role.
- People management experience with a track record of leading diverse, distributed teams a plus.
- Familiar with social media channels, live streams, and YouTube.
- Experience in the video games industry a significant plus.