Description
Join a hotel within the Accor network, a group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.
We are seeking a full-time Receptionist to join our new Facility Management activity at the SNCF HAMO campus in Saint-Denis.
As a Receptionist, you will be responsible for:
- Providing a tailored and positive experience for SNCF employees and visitors
- Ensuring a complete, dynamic, and fluid welcome for residents, visitors, and internal and external service providers
- Informing, guiding, and accompanying occupants and visitors
- Managing incoming calls and emails, providing rapid and personalized responses, as well as internal and external mail, court documents, tender requests, and courier deliveries
- Ensuring user satisfaction while improving and enriching services based on evolving customer needs and expectations
- Securing the reception area, adhering to safety rules, and participating in hospitality services
- Contributing to the success of events and activities organized by the SNCF communications service
- Being an ambassador for the SNCF group culture
To perform these tasks, you will need:
- A customer-focused approach and commitment to satisfaction
- A solutions-oriented mindset
- Discretion and neutrality
- Punctuality and availability
- Excellent presentation skills
- Ability to manage stress and conflicts
- Proficiency in French and English
Additional benefits include:
- Company vehicle for professional travel
- 13th month salary
- Performance-based bonus
- Participation bonus
- Meal vouchers
- Favourable health insurance and providence
- All Heartist Accor card
- Integration program and support for new hires
- Autonomy in organizing work
- Multi-site environment