Description
We are seeking a Customer Success Architect to join our team. As a Customer Success Architect, you will work closely with our customers to ensure they get the most out of our OpsRamp and HPE CloudOps Suite products.
Responsibilities:
- Work with customers to understand their technical requirements and develop solutions to meet those needs
- Collaborate with cross-functional teams to design and implement solutions
- Provide technical leadership and guidance to customers
- Develop and maintain technical architectures for customer solutions
- Troubleshoot and resolve technical issues
- Work with customers to identify and prioritize business outcomes
- Develop and deliver presentations and demonstrations to customers
Requirements:
- 10+ years of experience in IT operations management or a related field
- Strong understanding of ITOM/ITSM platforms
- Excellent communication and presentation skills
- Experience working with enterprise customers
- Ability to work in a fast-paced, dynamic environment
Nice to Have:
- Experience with OpsRamp and HPE CloudOps Suite products
- Certification in a relevant technical field