Description
The Cisco Customer Experience (CX) organisation is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments.
As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco's customers.
Responsibilities:
- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs
- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes
- Identify and mitigate adoption risks, such as low technical usage or integration barriers
- Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps
- Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs
Minimum Qualifications:
- Expert knowledge of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload
- Practical experience driving adoption of XDR/SNA and advanced firewall capabilities
- Proven ability to transition customers from foundational use to ongoing adoption of advanced security features
- 7-10+ years in technical consulting or security-focused customer-facing roles
- Bachelor's degree in Engineering or Computer Science; Master's preferred
- CISSP or CISM preferred; CCIE or Cisco Certified Success Specialist suggested
Preferred Qualifications:
- Master's degree or equivalent experience in Engineering, Computer Science, or a related field
- Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred
- Experience contributing to the broader professional community
- Experience supporting the development of senior technical specialists and contributing to team-wide capability
- Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure)
Benefits: No benefits mentioned in the job posting.