HR Generalist / HR Advisor

The HR Generalist / Advisor delivers employee-focused HR services in Taiwan by combining local business advisory with the oversight of offshored HR operations, including payroll and lifecycle administration (from onboarding to offboarding).

The incumbent acts as a key bridge between local stakeholders,including Taiwan employees, managers, and the Head of HR,and regional partners, offshore HR delivery hubs, and external vendors.

HR Business Advisory

• Support HR strategies and initiatives across the bank, providing expert knowledge and support on HR policies, programmes, processes, people strategy, and ensuring consistent application of HR best practice.
• Support the management of employee-relations matters, escalating complex, sensitive, or legal cases appropriately.
• Provide workforce insights, briefing materials, people priorities, and follow-up actions to the Taiwan Head of HR and Regional HR Business Partners.
• Assist in communicating HR initiatives, policy updates, and programmes to employees and managers.
• Partner with Regional HR teams and specialist functions to address business needs and ensure timely delivery of agreed actions.
• Identify recurring employee or manager issues and recommend practical improvements to guidance, processes, or communications.

HR Operations (including Payroll) Governance & Control

• Act as local Point of Contact (POC) and governance staff for offshored operational processes, ensuring deliverables meet established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Coordinate local onboarding, employment changes, and offboarding processes, ensuring seamless handoffs and data flow with offshore teams.
• Manage the onshore validation and consolidation of payroll inputs (attendance, leave, compensation); review payroll outputs, resolve discrepancies, and govern corrections processed by the offshore payroll team.
• Oversee local payroll-related accounting requirements, track funding requests, and authorise payroll-related statutory and vendor payments.
• Administer enrolments, changes, and terminations for Taiwan Labour Insurance, National Health Insurance, Labour Pension, group insurance, and other employee benefits; support statutory filings, reconciliations, and pension reporting.
• Support compensation reviews, promotions, performance management, talent, and employee survey activities through data validation, reporting, letter preparation, and coordination.
• Partner with vendors and HR mobility teams with expatriate and mobility administration.
• Maintain required HR records and documentation; support regulatory filings and reporting, government submissions, surveys, audits, and internal management reporting; and assist in tracking regulatory changes and implementing process updates.
• Coordinate payroll, benefits, insurance, and other HR service providers; monitor service delivery, support issue resolution, review invoices, and facilitate payment processing.
• Maintain HR operating procedures, controls, policy inventories, and business continuity documentation, ensuring materials remain current and appropriately controlled.
• Support HR projects and identify opportunities to strengthen service quality, operational efficiency, controls, and employee experience.

Qualifications and Experience

• Bachelor’s degree or diploma in Human Resources, Business Administration, Accounting, or a related discipline.
• Minimum 5 years of relevant experience in HR operations, payroll, compensation and benefits, HR shared services, or HR administration.
• Understanding of Taiwan’s Labour Standards Act, Labour Insurance, National Health Insurance, Labour Pension, and related employment requirements.
• Experience supporting payroll vendors or working in a multinational, matrix environment is advantageous and preferred.
• Experience using Workday or another HR information system is preferred.
• Proficiency in Microsoft Excel, including data validation, reporting, and reconciliations.
• Proficiency in Copilot/Gemini or other LLM tools with proven experience in leveraging AI-enabled tools at work.

Skills and Competencies

• Strong attention to detail, data accuracy, and follow-through.
• Sound risk and control awareness, integrity, and discretion when handling confidential employee information.
• Customer-focused and responsive, with the ability to build positive relationships with employees, managers, vendors, and HR stakeholders.
• Clear communication and the confidence to ask questions or escalate concerns appropriately.
• Analytical and problem-solving skills, with the ability to reconcile information and identify discrepancies.
• Ability to organise multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Collaborative, proactive, and comfortable working in a matrix and multicultural environment.
• Effective written and spoken English and Mandarin Chinese.
• Continuous-improvement mindset with a keen interest in HR systems, processes, and employee experience.