Description
We are looking for a Business Analyst Intern to support the Customer Service organisation through structured business administration, operational reporting, data analysis, and AI-enabled improvement activities.
The role helps strengthen day-to-day execution by improving visibility, coordination, documentation, and insight generation across the function.
Key Responsibilities
- Support business administration activities across the Customer Service function, including meeting coordination, action tracking, document preparation, and follow-up management
- Assist in maintaining operational trackers, governance records, reporting packs, and service performance documentation
- Collect, clean, organise, and analyse data relating to customer service performance, including backlog, turnaround time, service trends, and customer experience indicators
- Prepare recurring and ad hoc reports, dashboards, summaries, and presentation materials for operational and management reviews
- Support root-cause analysis by identifying recurring themes, performance gaps, and operational issues requiring attention
- Help document processes, standard operating procedures, and workflow updates to improve consistency and knowledge sharing
- Apply AI tools to support data interpretation, summarisation, reporting efficiency, administrative productivity, and continuous improvement activities
- Support the identification of automation or simplification opportunities within customer service reporting and administrative workflows
- Work with internal stakeholders to gather information, validate data, and support customer service improvement initiatives
- Contribute to special projects linked to service governance, operational excellence, and business process improvement
Capabilities and Skills
- Strong interest in business analysis, customer service operations, and process improvement
- Good administrative discipline and attention to detail
- Analytical mindset with the ability to interpret data and identify practical insights
- Interest in AI capabilities and digital tools that improve productivity and decision-making
- Good written and verbal communication skills
- Ability to manage multiple tasks in a structured and organised way
- Working knowledge of Microsoft Excel, PowerPoint, and other business productivity tools
- Willingness to learn, adapt quickly, and contribute in a team-based environment
Benefits
- Paid internship within a global, technology-driven company
- Join an international work environment with opportunities for learning, professional development, and networking across teams
- Flexible working schedule, with options for part-time (4 hours/day) or full-time (8 hours/day) agreements
- Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns
- Dedicated mentor throughout your internship
- Opportunity to join the HP Graduate Program following the placement
- Lunch at reduced prices at our on-site canteen
- Access to our on-site sports center, including gym facilities, squash, tennis, and basketball courts, and 25+ organised sports and wellness activities
- Participation in the NextGen Employee Network, offering regular events and opportunities to connect with other early-career professionals
- On-site medical services, including access to a doctor, nutrition support, physiotherapy, and general healthcare
- Free printing access and hands-on workshops using the latest HP technologies
- Easy commuting, with free parking available or excellent access via nearby train services
- Access to Women Network initiatives, including networking events, STEM promotion, business acumen talks, work-life balance sessions, and future-skills development