Description
The Travel & Meeting Services team at Mastercard is seeking a Corporate Travel Manager to lead the implementation and ongoing management of our Travel Management Company (TMC) program in China.
The ideal candidate is highly motivated, customer-focused, and skilled at navigating complex environments while partnering across business, procurement, technology, and supplier teams to deliver innovative and effective travel solutions.
Responsibilities:
- Own and manage Mastercard’s corporate travel program in China, including air, hotel, ground transportation, and rail.
- Enforce travel policy and procedures.
- Manage relationship with travel management company (Trip.com), airlines, hotels, and other suppliers.
- Negotiate contracts and preferred supplier agreements to maximize savings and value.
- Monitor travel spend, analyse data, and report on trends, savings, and compliance.
- Integrate reporting into the overall travel data (PredictX).
- Ensure duty of care and traveller safety, including risk management and emergency response protocols.
- Partner with business teams to align travel strategy with business goals.
- Support executives on any travel updates or high-touch service as needed.
- Stay current and communicate industry trends, technology, and best practices.
- Manage all customer service issues.
Requirements:
- Advanced experience managing corporate travel programs.
- Strong knowledge of travel management systems, booking tools, and expense platforms.
- Proven experience negotiating supplier contracts and managing budgets.
- Excellent analytical, organisational, and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Corporate Security Responsibility:
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.