IT Specialist

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide.

The company offers end-to-end solutions for protecting homes and businesses of any scale.

Responsibilities

• Manage user accounts, access permissions, and roles in 1C and SAP systems.
• Communicate closely with internal departments to assess, analyze, and map their specific software, module, and IT infrastructure requirements.
• Set up, configure, and maintain hardware and operating systems, with a strong focus on macOS / MacBook environments and corporate software.
• Maintain daily communication and collaboration with IT and operations teams in Ukraine to ensure aligned processes.
• Provide L1/L2 technical support for office networking infrastructure, including Wi-Fi, LAN, router configurations, and internet connectivity troubleshooting.
• Document IT processes, workflows, and service requests using Jira and Confluence.
• Responsible for the maintenance, repair, and operational performance of all IT equipment (both Mac and PC), office network/server infrastructure, and IT software.
• Oversee all IT hardware stock, track inventory levels, and manage equipment preparation and setup for employees.
• Allocate effort flexibly between local operational tasks in Türkiye (~50%) and global IT tasks/projects (~50%).

Qualifications

• 2–3 years of experience in IT support, system administration, or helpdesk roles.
• Hands-on experience with user administration in 1C ERP System (nice to have) and SAP (must) environments.
• Strong proficiency in macOS hardware and software configurations.
• Good knowledge of basic networking concepts (Wi-Fi, TCP/IP, DNS, LAN/WLAN troubleshooting).
• Experience with Jira and Confluence for task tracking and documentation.
• Fluency in English (written and spoken) for daily communication with teams in Ukraine and global stakeholders.
• Excellent cross-departmental communication, analytical thinking, and problem-solving skills.