Description
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Principal responsibilities:
- Own the end-to-end application, service and infrastructure control for assigned services.
- Oversee stable service operation and continual service improvement.
- Ensure adherence to governance processes and compliance with all FIM requirements plus IT controls and processes.
- Plan service requirements including evergreening, capacity upgrades, vulnerability management, demand and business growth.
- Manage delivery, execution and maintenance of IT control tasks, coordinating resources and escalating where needed.
- Act as a contact and escalation point for stakeholder requests related to assigned services.
- Collaborate with cross-functional teams including other Service Owners, POD team members, Risk and Control Officers, SSP Leads and Cyber Security.
- Maintain accurate service and application information through regular reviews of inventory tools.
Requirements:
- Bring proven experience in IT Service Management or infrastructure and software support or project management.
- Apply very good knowledge of ITIL methodologies, particularly Service Level Management (SLM), service continuity, information security management and change management.
- Demonstrate good understanding of IT infrastructure and architecture plus risk and issue management.
- Build and maintain strong working relationships with stakeholders and colleagues.
- Show experience delivering added value initiatives with clear outcomes.
- Bring strong experience in IT control, governance and compliance.
- Present and communicate effectively in senior forums including negotiating and preparing materials for meetings.
- Communicate fluently in English across written and spoken channels.
- BE/B.Tech/MCA/M.Tech
You'll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.