Description
Leidos is seeking a Senior Lead Installation Technician to support a large enterprise IT contract. The Senior Lead Installation Technician will serve as a senior technical lead for end-user technology refresh installation support of existing hardware, software, system configurations, and new system initiatives.
Primary Tasks
- Responsible for installation, configuration, decommissioning, and support of the customer's end-user devices.
- Lead installation teams while coordinating across multiple technical teams and interfacing with customers, Leidos program managers, and project managers.
- Develops and leads technical solutions to complex problems impacting multiple technical areas or disciplines.
- Provides installation and advanced troubleshooting support for desktops, printers, monitors, KVMs, phones, scanners, and related peripheral devices.
- Establishes and enforces cable management and installation standards to ensure secure, supportable, and professional implementations.
- Deploys a wide variety of new hardware, software, and upgrades to existing installations.
- Confirms required security posture on all network equipment in accordance with DoD and local command mandates and requirements.
- Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations.
- Plans, coordinates, and schedules installs to minimize disruption to customer operations and business workflow.
- Leads, mentors, and develops junior installation technicians and provides guidance to less experienced professionals.
- Serves as a team lead or task lead and may oversee multiple teams or installation workstreams.
- Communicates status, risks, and recommendations to customer and program leadership and supports process improvement and execution planning.
Basic Qualifications
- Must be able to work independently as a primary customer interface, manage time effectively, prioritize problems, and provide reporting across multiple competing priorities and project demands.
- Strong verbal and written communication skills to effectively interface with military officials, managers, customer stakeholders, subcontractors, and technical teammates across multiple areas.
- Extensive knowledge of PC/network communications hardware/software in a multi-protocol environment.
- Expert knowledge of IT and network security best practices and protocols, with the ability to apply advanced technical principles, theories, and concepts to complex operational environments.
- Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements.
- Education: Bachelor's degree with 8 years of relevant experience, Master's degree with 6 years, Associate's degree with 10 years, or High School Diploma with 12 years.
Clearance:
- Due to the nature of the government contracts we support, US Citizenship is required.
- An active TS/SCI with polygraph is required for this position or TS/SCI and willingness to obtain and maintain a poly.
Travel
- Potentially up to 25% worldwide, majority in continental U.S.
Desired Qualifications
- 5+ years of experience leading or managing teams of IT professionals.
- Active TS/SCI with in-scope polygraph.
- Experience leading enterprise-scale installation, technology refresh, or site deployment efforts.
- Experience coordinating across multiple technical teams and customer organizations.
- Demonstrated ability to manage large projects or processes with moderate impact on program outcomes.