Description
We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst in our MSS Operations Technology team.
As a Senior Business Analyst, you will take ownership of Production Support activities across the platform, ensuring 2nd line support requests, clarity tickets, ad-hoc queries, and support to the Application/Platform are completed and resolved.
Key responsibilities:
- Diagnose and resolve application issues to ensure optimal performance and usability for various system users.
- Work closely with SMEs, BAs, and QAs to provide Root Cause analysis with recommendations for improvements.
- Liaise with the vendor to get faster resolution by having constant follow-ups.
- Maintain good relationships with Upstream and Downstream systems and have visibility of the whole Front to Back trade flow.
- Help users solve data issues and perform System admin and User admin tasks.
- Escalate Critical, High, and Medium issues immediately with Business, Ops, and drive a resolution call with Production Support managers, SMEs, and Vendor.
- Generate weekly reports of Production Issues and communicate changes to Production.
- Be aware of changes going into the Production environment and own Static/Config changes.
Requirements:
- Experienced IT Production Support Analyst with post-trade experience in Cash and Debt Securities.
- Comprehensive knowledge of Trade Lifecycle, Confirmations, Settlements, Swift Messaging, and CREST.
- Technical literacy, including basic SQL skills, Unix commands, and Shell scripting.
- Experience in managing diverse stakeholder personalities and levels.
- Ability to build strong relationships with partner functions and business units.
- Good exposure to Monitoring, Alerting, and Reporting tools.
- Excellent analytical and planning skills.
- Strong communication and presentation skills.
We offer a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.