Field Implementation Technician I

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast's restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful.

Responsibilities:

• Learn the Toast POS system and become a product expert.
• Install & configure Toast hardware and networking devices including terminals, handhelds, printers, and other peripherals.
• Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant thrive.
• Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.
• Maintain and document implementation plans and network diagrams.
• Test / troubleshoot unknown networking problems.
• Terminate Ethernet cables if needed.

Requirements:

• The ideal candidate will have flexibility with hours and the ability to work early mornings and nights.
• While rare, weekend hours could also be required on an ad-hoc basis depending on customer needs.
• Excellent communication skills and ability to present in front of customers.
• Demonstrates attention to detail and strong organization skills.
• Ability to problem solve/troubleshoot in a timely manner.
• Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations.
• Adaptability, strong work ethic, and professionalism during challenging situations.

Breakdown:

• Implementation (75%): The primary function of the Field Implementation Technicians is to be the on-site (or remote) point of contact for our customers.
• Internal best practices documentation and enablement (10%): As Toast scales its international presence, the Field Implementation Technicians (FITs) are responsible for documenting country-specific best practices and nuances.
• Post Live Relationship Management (15%): As the client is transitioned over into the post-onboarding phase of the customer journey, the FIT is expected to ensure this transition goes smoothly.

Nice to Haves:

• Networking knowledge is a plus!
• 1-3 years of restaurant industry experience is highly desired.
• Bilingual in French is strongly preferred, but not required.

The base salary range for this role is $54,000-$86,000 CAD.