Description
At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and you thrive on big challenges together.
As our Customer Enablement Specialist, you'll make sure everyone who explains or uses our platform can do it well. You'll create training, documentation, messaging, and demo scripts for Epiq Global teams and our clients, keep them current with every release, and build AI agents and automations that take routine work off the team.
Responsibilities:
- Build training curricula, materials, and documentation for Epiq Global teams and clients.
- Prepare Epiq Global teams and clients for each release, so everyone knows what's changing and how to use it.
- Lead internal sales training with our Customer Success Managers, and update it as the platform changes.
- Maintain messaging, positioning, and demo scripts so Epiq Global teams explain the platform clearly and consistently.
- Create materials clients' lawyers can use after go-live, working with Customer Success Managers.
- Build AI agents and automations for the team's routine work, and connect the tools the team uses so they work together.
- Identify power users at each client and give them what they need to teach their colleagues.
- Build materials that move more onboarding into the product as the client base grows.
- Track whether training works, and use the results to improve it.
Requirements:
- 4+ years in enablement, solutions, or technical training roles, ideally in B2B SaaS.
- Hands-on experience building AI agents or automations that other people rely on.
- Daily use of AI in your own work, with things you've built that you can walk through in interviews.
- A record of turning complex workflows and expert knowledge into training people actually use.
- Clear writing and presenting for both legal and non-legal audiences.
- Strong organization across many assets and releases.
Nice to Have:
- Legal-tech or eDiscovery experience.
- Experience with scripting or APIs.
- Experience building certification or onboarding programs.
What Success Looks Like:
- Epiq Global teams and clients get up to speed quickly on each release.
- Every release has training ready before it reaches clients.
- Agents and automations you build take routine work off the team.
The Compensation range for this role is $140,000 - $175,000 USD annually and may be eligible for an annual bonus.