Description
The HR Officer is a key member of GAD's HR team, providing a responsive, professional and inclusive first-line HR service to colleagues and managers.
The role will coordinate core employee lifecycle processes, provide clear guidance on routine people matters, and ensure HR activity is completed accurately, consistently and on time.
Working across the full range of HR services, plus other GAD teams, you will maintain accurate workforce data and records, resolve routine enquiries and escalate more complex or higher-risk matters appropriately.
You will also contribute to improving HR processes, systems and guidance, helping to build a reliable, well-controlled and customer-focused service that supports our People Strategy 2030.
Responsibilities
- Provide 1st level proactive operational professional advice to colleagues & managers for the whole of the employee life cycle, predominantly in an administration context, but with the expectation of an advisory context as well.
- Be the first point of call for basic employee relations and wellbeing queries, escalating where necessary.
- Ensure that HR administrative tasks are carried out on time, to a high standard.
- Coordinate recruitment, pre-employment checks, onboarding, contractual changes, family leave, probation and leaver processes.
- Maintain accurate and timely records across HR systems, SharePoint and relevant trackers.
- Carry out scheduled data-quality checks and resolve discrepancies.
- Provide first-line procedural guidance on absence, probation, flexible working, family leave and other routine matters.
- Support mapping and improving HR processes, removing unnecessary hand-offs and duplication.
- Work flexibly across the HR team, sharing knowledge and providing appropriate cover.
Requirements
- Demonstrable experience of delivering a responsive administrative, HR or customer service in a busy, fast-paced environment.
- Strong digital literacy, including use of Microsoft packages, systems and AI.
Benefits
- Salary of £34,543 - £39,756 per year
- £10,007 towards being a member of the Civil Service Defined Benefit Pension scheme
- Exceptional learning and development opportunities
- 25 days annual leave per year, increasing to 30 days after 5 years' service
- 9 days public and privilege days leave per year
- 5 days of paid volunteering leave
- Up to 9 months maternity leave on full pay
- Generous paternity and adoption leave
- Staff reward and recognition bonuses
- Occupational sick pay
- Family-friendly policies
- Access to employee assistance programme
- Opportunity to join a trade union
- Working culture which encourages inclusion and diversity
- Salary advances for travel costs
- Access to the Edenred employee benefits system