Description
Ford Business Solutions is looking for a EU Warranty Consulting, Auditing, Training and Field Ops Manager to join the Ford Customer Service Team in Szentendre office.
The Warranty Consulting, Auditing, Training and Field Operations Manager is responsible for leading warranty consulting, audit, training, and field operations activities within Global Claims Operations. This role provides strategic leadership for warranty compliance, dealer consulting, audit governance, training development, field support processes, and policy administration. The position ensures the consistent application of warranty policies and procedures, promotes operational excellence, identifies process improvement opportunities, and supports business objectives through effective collaboration with cross-functional teams, field organizations, legal partners, and suppliers.
Responsibilities:
- Lead warranty consulting, audit, training, and field operations functions.
- Ensure compliance with warranty policies, regulations, and governance requirements.
- Drive continuous improvement and risk mitigation initiatives across warranty operations.
- Lead and develop high-performing teams, suppliers, and business partners.
- Establish and maintain audit, consulting, and training strategies that support organizational objectives.
- Partner with cross-functional stakeholders to improve operational effectiveness and customer outcomes.
- Oversee field operations, policy administration, and business reporting processes.
- Manage budgets, resources, and strategic priorities to deliver business results.
Qualifications:
- University / College degree in Engineering, Finance, Accounting, Business Administration or any related field.
- Collaboration with cross-functional teams and project management.
- Excellent written and spoken English is essential. Proficiency in other EU languages is a plus.
- Proficient use of Microsoft 365 tools and the ability to analyze data are basic requirements. Use of Qlik Sense dashboards is advantageous. An appreciation of and interest to apply Artificial Intelligence (AI) tools or concepts for process re-engineering and data analysis would also be an advantage.
Benefits:
- Being part of a fully supportive, collaborative, and dynamic team
- Hybrid working model with 4 days on-site/week
- Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive company in the world
- Shuttle bus service between local train station (Békásmegyer – HÉV) and the office
- Cafeteria – Benefits package
- As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days