Manager, Medicaid Operations

IQVIA, the Human Data Science Company™, is seeking a Manager, Medicaid Operations to provide leadership, oversight, and strategic direction for Medicaid Managed Services engagements. The role oversees daily operations and global teams, partners with clients to manage deliverables, resolve issues, support program growth, and ensure delivery excellence.

Responsibilities:

• Client Leadership & Delivery Oversight:

Serve as a client-facing leader for Medicaid engagements, acting as a trusted advisor and escalation point Ensure delivery of accurate, timely Medicaid outcomes in alignment with contractual commitments and regulatory requirements Lead governance meetings, status reviews, and issue resolution discussions with clients and internal stakeholders

• Operations & Team Management:

Oversee Medicaid operational workflows, including work performed by global teams Manage resource planning, timelines, and prioritization across Medicaid deliverables and initiatives Maintain delivery quality standards and ensure adherence to internal controls, SOC1 requirements, and documented processes

• Strategic Planning & Process Improvement:

Identify operational risks, efficiency opportunities, and process improvements across Medicaid programs Define, document, and enhance business processes to support scale, quality, and consistency Partner with leadership to support the integration and optimization of delivery models

• People Leadership & Development:

Build, mentor, and retain a high-performing team through coaching, performance management, and career development Foster accountability, collaboration, and clear communication across distributed teams

• Growth & Revenue Support:

Support onboarding of new Medicaid clients and expansion of existing engagements Participate in proposal development, effort estimation, and solution design for Medicaid opportunities Ensure delivery stability to protect existing revenue and enable future growth

Qualifications:

• Bachelor’s degree required
• 5+ years of experience in Medicaid operations or managed services
• 3+ years of people leadership experience
• Demonstrated experience managing complex client engagements and cross-functional teams
• Strong knowledge of U.S. Medicaid programs and state-specific operational requirements
• Proven leadership, problem-solving, and decision-making skills
• Excellent written and verbal communication skills with the ability to engage senior client stakeholders
• Strong project management, planning, and organizational capabilities
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word

Travel Requirements:

• Willingness to travel up to 20%, as needed for client meetings or internal planning sessions