Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.
In this role, you will be an integral part of the account support team, working alongside the Client Success Executive/Manager and Client Operations Owner (COO) to ensure seamless operational execution for our health plan partners.
Responsibilities:
- Act as the operational owner for member journey processes and client collateral, implementing requested updates, resolving ad-hoc inquiries, tracking open action items, and ensuring timely follow-through
- Own the end-to-end meeting documentation process for both client-facing calls and internal team syncs, including preparing and circulating agendas and decks, capturing comprehensive meeting minutes, and tracking action items
- Capture, document, and track open items and deliverables resulting from client meetings and ongoing email correspondence
- Manage routine ad-hoc client inquiries, collaborating across internal departments to gather information, and delivering timely responses
- Coordinate the intake, internal routing, and client-facing resolution of member grievances
- Partner with internal teams (Production, Business Analysts, Data Relationship Managers) to keep operational workflows moving and maintain alignment on account priorities
- Document and clearly communicate unique client nuances within client profiles, account records, and tracking sheets
Requirements:
- 2+ years of relevant experience in operations, client support, or administrative account coordination
- Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel for organization and tracking
- Proven track record in meeting administration across internal and external calls (agenda preparation, detailed note-taking, and action item tracking)
- Strong organizational skills
- Meticulous self-starter with excellent task prioritization skills in a remote, fast-paced environment
- Confidence to explain operational processes and seek clarification when navigating complex situations
- Demonstrated expertise in reviewing, analyzing, and organizing data using Excel
Benefits:
- Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs and other resources, based on eligibility