Description
We are seeking a Senior Technology Consultant to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.
As a Senior Technology Consultant, you will assume the role of Management site lead to report site issues/concerns and act as the lead escalation point for operational and customer matters. You will perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems, support site-lead in customer meetings, and own case management lifecycle.
Responsibilities:
- Assumes the role as the Management site lead to report site issues/concerns and act as the lead escalation point for operational and customer matters.
- Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.
- Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
- Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
- Provide accurate tracking of all parts and inventory,monitor inbound/outbound activity, log escalations.
- Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out.
Requirements:
- 7+ years of Linux experience with strong hardware troubleshooting skills.
- 3+ years of experience collaborating on projects and working with a team in a technical or service environment.
- Comfortable participating in on-call and standby rotations.
- Self-starter who takes initiative and demonstrates ownership.
- Collaborative and team-oriented with mentoring ability.
- Strong written and verbal communicator,fluent using Slack, Microsoft Teams, and email.
- Ability to analyze complex problems and resolve independently or through team collaboration.
Tools & Technologies:
- Hardware: HPE Proliant Servers, High-Performance Storage.
- Ticketing System: Salesforce (case creation, escalation, and tracking).
- Productivity: Outlook, Excel, SharePoint.
Education and Experience Required:
- 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones. We invest in your career and provide specific programs catered to helping you reach any career goals you have.