Description
We are looking for a passionate and motivated individual who is committed to delivering exceptional customer service and maintaining the highest standards of quality and accuracy as a Pensions Administrator at Bupa Place, Salford Quays.
Role Overview The successful candidate will administer pension benefits and member events across DB and DC schemes, calculate benefits, and prepare member communications accurately and on time.
Responsibilities
- Administer pension benefits and member events across DB and DC schemes.
- Calculate benefits and prepare member communications accurately and on time.
- Respond to member and employee queries by phone, email, and post.
- Maintain accurate records and update pension administration systems.
- Manage sensitive cases, including retirement and bereavement benefits.
- Ensure compliance with pension regulations and internal processes.
- Support continuous improvement activities and team projects.
- Deliver excellent customer service while meeting quality and performance targets.
Requirements
- Previous experience in pensions administration.
- Knowledge of Defined Benefit (DB) and/or Defined Contribution (DC) pension schemes.
- Strong attention to detail and numerical accuracy.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities and meet deadlines.
- Good problem-solving skills and a proactive approach.
- Experience using Microsoft Office applications, particularly Excel and Word.
- CPC qualification, or a willingness to work towards it, is desirable.
Benefits
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Electric Car Scheme.
- Various other benefits and online discounts.