Description
The HR Shared Services Compensation operations senior associate combines analytical rigour with a service-orientated mindset. They will be comfortable working in the details of HR systems and cases while also understanding the broader impact of compensation data and decisions on employees, managers, payroll, reporting, and business operations.
Key Responsibilities:
- Process backend transactions related to general compensation questions or tasks, ensuring relevant SLA's are met
- Review and process requests related to job architecture, job codes, career levels, compensation tiers, pay ranges, compa-ratio, salary positioning, bonus eligibility, and other compensation-related fields in the HRIS
- Pull ad hoc compensation reports, review data for accuracy and completeness, and help summarize basic findings for the compensation team and business partners
- Assist with program documentation, supporting records, data integrity, audit readiness, and compliance materials
- Partner with Compensation, HR Business Partners, Recruiting, Payroll, HRIS, Finance, and regional People Teams to investigate issues, resolve discrepancies, and coordinate end-to-end completion of transactions
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Create, maintain, and improve standard operating procedures, knowledge articles, checklists, process maps, and case-handling guidance for compensation processes
- Perform data validation, reconciliation, and quality-control checks across SuccessFactors, case-management tools, payroll inputs, compensation planning files, and downstream reporting systems
Expected Skills:
- 4+ years of experience in HR Operations / Shared Services in an HR Shared Services role (EMEA and Americas)
- Strong Excel or spreadsheet skills, including data validation, lookups, filters, pivot tables, reconciliation, and basic analysis
- A continuous-improvement mindset, with the ability to identify patterns, diagnose process issues, and translate observations into practical improvements
- Ability to function independently, with minimal mentorship and supervision
- Working knowledge of compensation concepts, including salary ranges, market positioning, comp ratio, job architecture, pay changes, promotions, merit, bonus, and compensation data governance
- Proficiency with HRMS and ticketing tools such as Zendesk, SuccessFactors, and excellent meeting HRSS performance parameters - case handling, etc