Description
Join Zendesk, a company that powers exceptional service for every person on the planet.
We're seeking a dedicated Senior SMB Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape.
Responsibilities:
- Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
- Manage and nurture customer relationships ensuring high satisfaction and retention levels.
- Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimize account revenue and profitability.
- Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
- Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
- Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
- Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- Exceed weekly and monthly activity and pipeline KPIs.
Requirements:
- BA/BS degree or equivalent experience required.
- At least 4 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- Experience in managing and expanding customer relationships at various levels.
- Strong presentation, negotiation, and deal closing skills.
- Strong account research, prospecting, and customer outreach skills.
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Knowledge of industry trends and the ability to build relationships with key decision makers.
- Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
- Experience creating and leveraging territory plans.
- Familiarity with key Sales tools such as Salesforce, and Clari.
Work Environment:
- Hybrid: This role requires attendance at our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.