Description
About the Role:
Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.
Responsibilities:
- Provide support on Cloudflare's Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.
- Work with customers to resolve technical support issues.
- Collaborate with the Technical Operations team to ensure smooth operation of our global distributed network.
- Learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
Requirements:
- Familiarity with Developer Platform products
- Previous experience working as part of a team in a customer-facing role
- Experience solving HTTP, DNS and other networking-related problems
- Experience with a common web development language (for example, Javascript)
- Understanding of how the Internet works
- Experience working in a support role where you resolved tickets
- Comfortable communicating through various support channels (Emails, Live Chats, Phone calls and virtual meetings)
- Motivated self-starter always looking to expand your existing skill set
Nice to Have:
- Familiarity with Cloudflare and having a site actively using our platform
- Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
- Familiarity with Nginx, Apache, IIS or any other web servers
- Commitment to gaining a deeper understanding of DNS / CDN - Cache / SSL / Cloudflare Workers
- Experience with PostgreSQL, MySQL, MS SQL or other database servers
- Experience with Cloudflare Workers and/or JavaScript
- Experience with Video encoding and streaming solutions
What Makes Cloudflare Special?
- Project Galileo: equipping journalism and civil society organizations with tools to defend against attacks
- Athenian Project: providing high-level protection and reliability for state and local government election websites
- 1.1.1.1: a faster, more secure and privacy-centric public DNS resolver
Benefits:
- Competitive salary
- Opportunity to work with a talented team
- Flexible work arrangements
- Professional growth and development opportunities