Description
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.
As a Workspace Experience Ambassador, you will help build and lead a supportive and social place, where we can all be at our best. You will create a welcoming atmosphere and be the primary point of contact for all employees and their visitors.
Responsibilities:
- Deliver an exceptional customer experience to our clients
- Create a welcoming, first-class atmosphere for clients and visitors
- Support the client's App by updating the latest information for a digitalized customer experience with content management and system uploading
- Take ownership of digitalized services that support clients within the workplace
- Maintain the space at a high standard and support way-finding and Content Screen management for collaboration and common areas across scattered business partners and functions
- Build relationships with key stakeholders and encourage interaction between colleagues
- Drive and develop the community by organizing engaging, popular events
- Understand the needs of the business or businesses you support
- Create a culture of community well-being, supporting and guiding clients through the challenges and opportunities of the new workplace environment
Community Engagement:
- Deliver an exceptional experience to our colleagues to enable them to flourish
- Create a welcoming, first-class atmosphere for colleagues and their visitors
- Take ownership of all services within the hybrid workspace
- Build relationships and encourage interaction between colleagues
- Drive and develop the community by organizing engaging, popular events and mapping participation
- Understand the needs of the business and what drives the businesses you support
- Create a culture of Community Well-being, supporting and guiding colleagues through the challenges and opportunities of the new workspace environment
Content and Events:
- Building a conscious community through a local event calendar
- Synergize event initiatives and messaging on shared goals with ERGs, HR, and contractors
- Drive collaboration and partnerships across a range of different industries through the community calendar
- Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance community engagement
- Gatekeeper of the digital signage and communication displays
- Contribute to the monthly newsletter to connect with users and promote community activities
- Work alongside the Catering and Events team to brainstorm, plan, and organize events relating to the community's interests
- Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos
- Work with the communications team to create event collateral and promotion materials for events in a timely manner
- Engage with the online community and respond to comments and requests
- Take ownership of resolving issues and providing personal follow-up as necessary
Technology:
- Work with the BI&T team to introduce innovative technical solutions to increase Customer Experience, engagement with events, and demonstrate efficiency through these tech solutions
Requirements:
- 2+ years of relevant experience in customer service, events, sales, or related industries
- Prior experience in co-working, corporate real estate, or start-up experience would be an advantage
- Proficient computer skills such as MS Office and email etiquette
- Flexible to work in shifts or occasionally out of hours when requested
- Excellent communication skills (both verbal and written)
- Good negotiation skills, coordination, and networking capability