Description
As a Manager, Process Management within Network Risk Operations, you will lead and support initiatives focused on improving how teams work through process improvement, actionable insights, technology enablement, and scalable risk assurance solutions.
You will partner with operational leaders to understand business needs, identify operational and design risks, and determine the right approach,whether through process changes, targeted assurance reviews, reporting and analytics, digital tools, automation, AI-enabled capabilities, or end-user enablement.
You are a highly adaptable leader who can flex across priorities and capabilities as business needs evolve. You are comfortable operating at the intersection of operations, process, data, and technology, bringing structure to ambiguity and translating business needs into practical solutions that enable implementation and adoption.
General Responsibilities
- Lead complex operational initiatives and capabilities spanning process improvement, risk assurance mechanisms, technology enablement, and scalable business solutions.
- Partner across operational and testing teams to understand business challenges, identify policy/process opportunities, and translate testing insights into actionable recommendations and practical solutions.
- Leverage data, process knowledge, and stakeholder input to identify trends, root causes, systemic risks, and opportunities to improve operational effectiveness.
- Support the structure and operationalization of targeted assurance reviews, establishing multi-channel intake workflows across business requests, customer complaint trends, and emerging operational risk areas.
- Determine the appropriate solution based on the business need, including process improvements, reporting and dashboards, digital tools, automation, AI-enabled solutions, or enablement strategies.
- Identify opportunities to develop reusable and scalable solutions that reduce manual effort, eliminate operational noise, improve consistency, and can be leveraged across operational teams.
- Support the ongoing evolution of reporting, metrics, dashboards, and closed-loop tracking registers that monitor systemic defect themes and improve executive decision-making.
- Evaluate emerging technologies, anomaly-detection methods, and AI-enabled capabilities to identify practical opportunities to modernize assurance and operational workflows.
- Establish appropriate structure, prioritization, governance, and operational SLAs to ensure assurance solutions and calibration workflows are sustainable and adhered to.
- Manage multiple priorities in a dynamic environment, bringing structure and clarity to ambiguous or evolving business needs.
- Build strong cross-functional relationships and influence stakeholders and senior leaders to drive alignment, accountability, and results.
- Communicate complex information clearly and concisely, including recommendations, risks, progress, decisions, and business outcomes.
Basic Qualifications:
- Bachelor’s Degree or Military Experience
- At least 3 years of experience in Process Management, Risk Management, Business Analysis, Internal Audit, Compliance Testing, or Quality Assurance
- At least 2 years of experience in Project management
- At least 2 years of experience using digital, analytical, or AI-enabled tools
Preferred Qualifications:
- 5+ years of experience in Process Management, Risk Management, Internal Audit, Compliance Testing, or Risk Assurance
- 4+ years of experience in Project Management, Operational Testing, or Technology Enablement
- 3+ years of experience in Financial Services or Consumer Lending operations
- 3+ years of experience working with sample selection methodologies, control monitoring, or root-cause issue tracking
- Lean, Six Sigma, or equivalent certification
Salary Information:
- The minimum and maximum full-time annual salaries for this role are $122,100 - $139,400.
Benefits:
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.