Description
We are seeking a Sr. Client Consulting Manager to join our team. As a Sr. Client Consulting Manager, you will be responsible for proactively managing operational relationships with key Visa clients, acting as a liaison and escalation point for client issues, and leading internal and external recovery efforts for product and processing service interruptions.
Key Responsibilities:
- Act as the primary liaison for clients, providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
- Coordinate internal resources to accomplish Visa and client objectives, accelerating time to revenue.
- Lead and manage operational initiatives, special projects, and client-driven continuous improvement plans.
- Drive problem and communication management for any critical issue affecting a client or Visa.
- Educate and train clients on best practices for Visa Commercial and Money Movement Solutions products.
- Participate in cross-functional customer service delivery initiatives across clients and Visa internal teams.
- Engage Technology and Product organizations to regularly review and identify permanent solutions to operational issues.
- Represent customer change requests, system or operational requirements, and negotiate and manage expectations internally and externally.
- Identify and implement opportunities to improve the client experience by streamlining operational processes.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.