Sr Manager OPTN Membership

GDIT is seeking a Sr Manager OPTN Membership to join their team, supporting the Health Resources & Services Administration (HRSA). The successful candidate will have oversight responsibility for the management and implementation of member tracking tools, membership criteria management, and membership application processing.

The Health Resources and Services Administration (HRSA) aims to improve health outcomes by enhancing access to quality services, developing a skilled health workforce, and implementing innovative programs that benefit geographically isolated, economically or medically vulnerable populations.

The Sr Manager OPTN Membership will guide the development, execution, and maintenance of critical membership plans, establish streamlined workflows, and collaborate with HRSA, OPTN committees, and contractors to ensure accuracy, integrity, and effectiveness of membership operations.

Responsibilities:

• Oversee the implementation and maintenance of accurate, secure, and up-to-date OPTN Member Tracking Tool(s)
• Lead the development and execution of the Membership Tracking Plan
• Collaborate with HRSA, contractors, and OPTN IT systems to ensure alignment and coordination of member tracking data
• Periodically evaluate and recommend updates to tracking metrics
• Provide ongoing access to tracking systems, dashboards, and related documentation for stakeholders
• Guide the development and execution of the Membership Criteria Management Plan
• Facilitate membership criteria reviews with OPTN Safety and Compliance Committees
• Maintain documentation of roles, processes, authority boundaries, and coordination needs
• Oversee the full lifecycle of membership application processing
• Implement secure workflows to ensure timely and accurate transmission of application documents
• Manage communication and coordination between applicants, Safety and Compliance Committees, and the OPTN Board
• Track application outcomes and provide structured reporting on updates and changes
• Periodically assess and implement improvements to application workflows
• Establish and sustain standardized processes and SOPs for membership management
• Facilitate cross-functional collaboration with HRSA, OPTN committees, and contractors
• Supervise and provide guidance to teams responsible for membership tracking, criteria review, and application processing
• Monitor performance metrics and deliverables, provide strategic direction, and drive continuous process improvements
• Ensure the regular analysis and reporting of membership data to inform decision-making
• Provide transparent, detailed reporting to HRSA, the Contracting Officer’s Representative (COR), and other stakeholders

Requirements:

• Bachelor’s degree in Public Health, Healthcare Administration, Nonprofit Management, Business Administration, or a related field
• At least 10 years of experience in membership services, customer service, health policy and management, consulting, or a related field
• Strong background in healthcare, membership management, nonprofit management, or regulatory environments
• Proven ability to supervise and inspire teams to achieve operational goals and exceptional member and customer service
• Expertise in analyzing data trends, compliance reports, and engagement metrics to inform decision-making
• Exceptional written and verbal abilities with a talent for building relationships and facilitating collaboration
• Experience managing membership database systems and ensuring the security and accuracy of member data
• Able to obtain Public Trust clearance

The likely salary range for this position is $127,500 - $172,500.