Description
We are seeking an experienced Account Manager to join our team in Latin America. As an Account Manager, you will manage and grow a portfolio of strategic customer accounts across the region. You will partner with customers to understand their priorities, strengthen long-term relationships, and identify opportunities to expand the value they receive from ICIS solutions.
Responsibilities
- Build and maintain long-term relationships with clients through regular communication, business reviews, and strategic meetings.
- Cultivate customer connections by building compelling, lasting relationships by engaging with key decision-makers, fostering trust, and ensuring loyalty.
- Proactively understand customer objectives, workflows, and business challenges to deliver ongoing value through a consultative approach.
- Enhance customer engagement through phone, email, social media, video conferences, onsite meetings, and monthly travel to client locations.
- Identify, develop, and close new sales opportunities within assigned customer accounts.
- Achieve retention and revenue targets by expanding customer usage, increasing account spend, and supporting contract renewals.
- Conduct regular status, performance, and strategy discussions with senior customer stakeholders and executive sponsors.
- Partner closely with Business Development Managers and cross-functional teams to ensure customer success and maximize commercial outcomes.
- Manage a domestic or regional territory by developing and executing effective account plans aligned with customer and business objectives.
Requirements
- 5+ years of experience in account management, customer retention, and revenue growth within a B2B sales environment.
- Fluent English.
- Willing to go to the office two to three times a week.
- Proven track record of managing and growing strategic customer relationships while consistently achieving commercial targets.
- Be inquisitive and unafraid to question the status quo, dedicated to improving customer outcomes.
- Build world-class customer experiences, coupled with excellent communication skills, both verbal and written.
- Coachable, adaptable, and open to learning structured sales methodologies and best practices.
- Excellent English verbal and written communication skills.
- Working effectively under pressure and being available for international travel.
- Have experience working with CRM systems, including Salesforce.com.
- Self-motivated, collaborative, and results-oriented, with a high-performance mindset and strong sense of ownership.