Fleet Operations Lead

At Flexdrive, a subsidiary of Lyft, our purpose is to serve and connect by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are seeking an experienced and safety-focused Operations Lead to manage afternoon shift operations and ensure comprehensive safety compliance for our 24/7 AV depot in Nashville.

Work Schedule & Shift Availability:

• Day Window Shift Pattern
• This role supports 24/7 AV depot operations and requires availability to work day shifts, with hours scheduled between 12:00 PM - 11:00 PM.
• Schedules will include weekends and holidays based on depot operational requirements.
• Specific shift times and schedules will be determined based on operational needs and business requirements.

Responsibilities:

Shift Leadership & Team Management:

• Lead and oversee all depot operations during assigned shifts, managing team performance, task allocation, and workflow optimization to meet fleet availability targets and SLAs.
• Conduct regular one-on-ones, performance reviews, and coaching sessions while fostering a culture of continuous improvement and safety-first mindset across all team members.
• Maintain real-time updates of staff availability, coordinate shift handovers, and ensure adequate coverage for all critical depot functions.
• Serve as primary escalation point for urgent operational issues, coordinating with partner support teams for fleet-wide events, safety incidents, or disruptions affecting three or more vehicles.

Safety Compliance & Risk Management:

• Implement Safety Risk Management Program aligned with partner requirements, including hazard identification, risk assessment, and mitigation strategies.
• Ensure all depot operations meet OSHA, EPA, and partner-specific EHS standards, including implementing 30+ safety programs.
• Lead incident response within 30-minute SLA, conducting root cause analysis, implementing corrective actions, and submitting preliminary reports within 24 hours per partner standards.
• Maintain documented compliance with all AV regulatory requirements, coordinating with local, state, and federal authorities.

Training & Quality Assurance:

• Ensure all personnel maintain active qualifications per partner requirements, tracking monthly verification of training status.
• Coordinate and deliver safety-specific training including Emergency Action Plan (EAP) drills, hazmat handling, and role-specific safety protocols.
• Conduct regular compliance audits of standard operating procedures (SOPs), implement quality control measures, and maintain a tiered documentation system for all safety and operational records.
• Analyze safety performance indicators (SPIs), identify trends, and implement process improvements.

Operational Excellence & Communication:

• Monitor and optimize KPIs including vehicle uptime, task cycle times, fleet utilization, and safety metrics.
• Manage relationships with third-party service providers, ensuring all vendors meet partner safety and compliance standards.
• Maintain and execute Emergency Action Plans (EAP), conduct annual drills, and ensure all personnel are trained on emergency procedures.
• Interface with partner support teams, coordinate with other shift leads, and ensure seamless 24/7 operational continuity.

Experience:

• 2+ years of experience in operational management roles within safety-critical environments.
• 3+ years of experience in safety management, EHS compliance, or risk management with demonstrated success implementing safety programs in 24/7 operations.
• Proven track record of leading teams in high-pressure, time-sensitive environments while maintaining strict safety and quality standards.
• Demonstrated expertise in regulatory compliance, audit management, and maintaining documentation for compliance verification.
• Strong understanding of fleet operations, vehicle maintenance workflows, and logistics management in multi-shift environments.
• Experience managing vendor relationships and ensuring third-party compliance with operational and safety standards.
• Exceptional communication skills with ability to interface with multiple stakeholders.
• Required certifications: Valid driver's license with clean driving record; OSHA 30-hour certification preferred.

Benefits:

• Great medical, dental, and vision insurance options.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match.
• Salaried team members have discretionary paid time off, hourly team members have 15 days paid time off.
• 18 weeks of paid parental leave.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.