Description
Peloton Studios delivers highly engaging subscription content and world-class member classes, events, and activations. We're looking for a passionate, customer service-driven individual to ensure an outstanding experience for members visiting our studios. This is a 24hr per week role across Friday, Saturday, and Sunday.
Your Daily Impact at Peloton
- Provide the highest level of customer service and experience to members, prospective members, and guests.
- Address member feedback and queries professionally and in a timely manner.
- Effectively book, cancel, and reschedule live productions for members using TeamUp.
- Perform check-in duties, ensuring members and guests adhere to studio rules.
- Manage class occupancy levels and fill live studio spots.
- Support the wider production teams with audience placement and participation.
- Provide studio tours to members.
- Create and prepare swag bags and assist with surprise and delight moments.
- Assist in post-class meet and greets, taking and uploading photos.
- Celebrate member moments such as birthdays or milestones.
- Become proficient in all systems, including TeamUp, email provider, SMS, G-Suite, and Slack.
- Perform miscellaneous administrative tasks.
- Work cohesively with other studio departments.
- Maintain product knowledge and keep updated about the brand.
- Be flexible to support additional studio activations or duties.
You Bring to Peloton
- Experience in the customer service/hospitality industry.
- Interest in health, fitness, and/or sports (preferred).
- Reliable, professional, energetic, friendly, and computer literate.
- Excellent communication skills.
- Ability to prioritize and multi-task in a fast-paced environment.
- Positive, can-do mentality.
- Ability to work a flexible schedule, including weekends, holidays, early mornings, and late evenings.