Description
About the Role:
As a Client Engagement Specialist, you will be responsible for managing all renewal aspects of the relationship with a defined set of customers. Your goal is to retain existing contract revenue within existing buying centers and support new sales into these accounts made by the Account Executive.
Responsibilities
- Be responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
- Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
- Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
- Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
- Support new sales into existing accounts to ensure maximum customer ROI with DJ
Customer Knowledge
- Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs
- Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups
- Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing
Lead Generation
- Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities
- Maintain accurate and appropriate client records within the Company’s systems
Requirements
- At least 3 years of proven success in customer engagement or sales
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
- Excellent project management and organizational skills with a keen attention to detail
- Proficient in Microsoft Office suite & Google Drive
Benefits
- Comprehensive Insurance Plans
- Paid Time Off
- Family Care Benefits
- Access to Dow Jones Products
- Subscription Discounts
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
- Financial Health Programs
- Cybersecurity Protection