Description
We are seeking a Customer Success Manager to work with Tableau customers and help them achieve their business goals and outcomes on the Salesforce platform.
The Customer Success Manager will serve as a named resource and partner for Salesforce's customer organisations, providing strategic and technical guidance to deliver business value.
Responsibilities:
- Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
- Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help customers achieve their business goals and outcomes on the Salesforce platform.
- Communicate the value of Signature Success and ensure all collaborators understand this value.
- Act as an advocate for customers during the triage and resolution of high severity cases.
Requirements:
- Minimum of 7 years work experience in one or more of the following: Technical Customer Success, Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Experience with Tableau products, and/or a competing platform.
- Exceptional communication and presentation skills.
- Skills for both analysing technical concepts and translating them into business terms and for mapping business requirements into technical features.
- Ability to explain complex technical concepts in business-friendly terms to customers.
- Knowledge of software development process and design methodologies.
- Experience leading efforts of cross-functional teams.
Benefits:
- Unleash Your Potential: Our benefits and resources support you to find balance and be your best.
- Accommodations: If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.