Description
We are seeking an Accounts Manager to oversee the Japan Receivables Portfolio, focusing on invoicing, dispute resolution, and past-due balance collection across Cisco's products and services.
Job Scope: You will manage all accounts in the Japan Receivables Portfolio, ensuring timely invoicing, resolving disputes, and collecting past-due balances. You will also supervise a third-party operations vendor to meet deliverables and report to the Regional Collections Manager, Japan.
Key Responsibilities:
- Monitor invoice generation and delivery to customers
- Promote positive payment behavior and follow up on overdue payments
- Confer with customers to resolve payment issues and negotiate payments
- Record payments and monitor their application
- Provide cash collections forecasts for the assigned portfolio
- Assist order management and review sales and service contracts
- Ensure disputes are recorded and resolved with internal partners
- Provide regular updates to internal stakeholders on account health
- Review and recommend bad debt write-offs
- Perform operations tasks, including account reconciliation and registering customer detail changes
- Collaborate with third-party vendors to meet performance metrics
- Conduct performance reviews with vendors to evaluate KPIs and implement corrective measures
- Partner with internal teams to ensure compliance with local guidelines and company requirements
- Drive process improvements using AI tools and applications
- Collaborate with the global I2C team on new tools, systems, and processes
Skills Required:
- Exceptional verbal and written communication skills
- Ability to work across organizations and resolve cross-functional issues
- Detail-oriented with strong analytical skills
- Tech-forward approach with a continuous improvement mindset
- Relevant collections experience, preferably with ERPs like Oracle/SAP
- Proficiency in MS-Office applications
- Fair speaking and writing knowledge of English and Japanese
Education:
- Bachelor's degree in accounting or finance preferred
- Minimum 5-7 years of related work experience required