Description
The Compliance Officer & Senior Manager, Client Services – Visa GIFT City will serve a dual mandate: acting as the designated Compliance Officer for Visa’s IFSCA-licensed GIFT City entity and leading client services delivery for all Visa GIFT City clients.
This role is designed for a senior professional who can combine regulatory discipline, operational excellence, client-facing execution, and cross-functional leadership.
Compliance Officer for Visa GIFT City Entity:
- Serve as Visa’s designated Compliance Officer for its IFSCA-licensed GIFT City entity.
- Support the Principal Officer in maintaining ongoing compliance with applicable IFSCA regulations, circulars, guidelines, license conditions, and internal governance standards.
- Monitor the GIFT City entity’s activities to ensure they remain within the approved scope of Visa’s ancillary license.
- Maintain a compliance calendar covering applicable regulatory filings, submissions, periodic reporting, renewals, certifications, governance reviews, and internal deliverables.
- Coordinate with Legal, Compliance, Risk, Regulatory Affairs, Finance, Tax, Operations, and Client Services teams to ensure regulatory obligations are understood, assigned, tracked, and completed on time.
Client Services Leadership for GIFT City Clients:
- Lead client services delivery for all Visa GIFT City clients, including banks, payment service providers, fintechs, financial institutions, and other approved or eligible clients.
- Act as the primary senior client services contact for GIFT City clients, ensuring a consistent, responsive, and high-quality client experience.
- Own operational readiness, implementation coordination, client onboarding support, issue resolution, service reviews, and ongoing client engagement from a servicing perspective.
Regulatory, Risk & Control Ownership:
- Support strong risk and control discipline across Visa’s GIFT City operations.
- Ensure Client Services activities are aligned with applicable compliance requirements, internal controls, policies, and risk standards.
- Coordinate with Risk and Compliance stakeholders to provide accurate, timely, and consolidated business inputs across clients, consistent with the governance discipline described in the source JD.
Client Onboarding, Implementation & Operational Readiness:
- Coordinate onboarding of new GIFT City clients onto Visa products, services, platforms, and operating processes.
- Ensure client implementation plans are clearly documented, agreed, tracked, and governed.
- Partner with Implementation, Product, Technology, Risk, Legal, Finance, and Sales teams to support timely launch of client programs.
Issue Management, Escalations & Service Excellence:
- Own the end-to-end coordination of client service issues for GIFT City clients.
- Establish clear escalation pathways for operational, technical, product, billing, compliance, and implementation issues.
- Ensure each issue has clear ownership, severity classification, resolution timeline, client communication plan, and closure evidence.
Business Operations, Reporting & Governance:
- Build and maintain operational dashboards for GIFT City client services, compliance actions, regulatory deliverables, implementation milestones, and issue management.
- Deliver timely, accurate, and actionable updates to the Principal Officer and senior stakeholders.
- Translate client service data, compliance status, and operational trends into clear recommendations and management insights.
Sales, Product & Cross-Functional Partnership:
- Partner closely with the Principal Officer and Sales teams to support client growth through strong service delivery and operational execution.
- Provide client services input during deal planning, solution design, implementation planning, contract discussions, and client readiness assessments.