Description
The Ibis Issy-les-Moulineaux "Val de Seine" hotel is located near the Seine Musicale, Île de St Germain, and Paris Expo Porte de Versailles. It features 164 comfortable and air-conditioned rooms with free WiFi, a restaurant open for lunch and dinner, four seminar rooms, and private parking.
As a rotating Front Desk Receptionist, you will take care of our clients from their arrival to their departure, ensuring they have a memorable experience.
Technique and Customer Relation:
- Provide a warm, efficient, and quality welcome to clients;
- Perform computer and administrative procedures related to check-in/check-out on the hotel's system;
- Verify client guarantees and reservations;
- Ensure follow-up of client stays by communicating important information to colleagues and superiors;
- Answer phone calls and take reservations;
- Manage personal cash register;
- Respond to client requests and ensure their satisfaction;
- Inform clients about tourist information;
- Realize projects assigned by hierarchy;
- Apply procedures and policies defined by the brand and hotel regarding client control and security;
- Ensure special client requests are transmitted to concerned services;
- Embody the Heartist spirit in interactions with clients;
- Provide bar and snack service when the restaurant is closed;
- May be required to serve breakfast.
Commercial/Sales:
- Know the services offered by the hotel, inform clients upon request, and encourage them to use these services;
- Propose reservations to clients.
Cross-Management:
- Work closely with hotel services.
Hygiene/Safety/Environment:
- Maintain a clean workspace and ensure proper functioning of equipment;
- Know and apply evacuation procedures in case of fire;
- Know and apply sustainable development policy "Clef verte";
- Apply safety rules when welcoming clients, especially those with disabilities.
Qualifications: You are motivated, enjoy customer contact, and want to join a team that values excellence, trust, teamwork, quality, respect, listening, and customer satisfaction. Your strengths include:
- Mastery of English and a second language;
- Sense of service and welcome;
- Passion for the client;
- Computer skills (OPERA Cloud, ResaWeb, Fastcom...);
- Excellent communication and interpersonal skills;
- Ability to work effectively in a team and sense of initiative;
- Attention to detail;
- Organisation and rigour;
- Flexibility and versatility.
Additional Information:
- Full-time CDI contract, 39 hours per week;
- Heartist card after one year of seniority;
- Health insurance;
- 13th month salary after one year of seniority.