Description
We are seeking a dedicated Senior Account Handler to join our Commercial team in Birmingham. This role involves managing new business, handling renewals, mid-term adjustments, and providing professional advice to corporate clients.
Responsibilities:
- Assist in achieving client retention targets by providing excellent service.
- Liaise with Client Directors/Account Executives to ensure appropriate renewal strategies.
- Undertake market exercises to establish competitive terms.
- Acquire renewal terms and present to clients.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover.
- Handle client queries professionally.
- Record relevant information on Acturis.
- Produce accurate documentation using Howden templates.
- Process adjustments in line with procedures.
- Actively cross-sell products from other divisions.
- Liaise with other branches and Group Resources as necessary.
Knowledge:
- Working knowledge of General Insurance and the CII's Code of Ethics and GDPR.
- Minimum of 5 years commercial insurance experience.
- Acturis knowledge.
Skills:
- Excellent technical insurance skills.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Excellent client service skills.
- Excellent negotiation and broking skills.
- Excellent oral and written communication skills.
- Ability to gather and analyse information.
- Ability to persuade and influence others.
Qualifications:
- GCSE Maths and English (or equivalent).
- A level (desirable).
- DIP (desirable).
What we offer:
- A career that you define.
- Opportunities for growth and development.
- A culture that values diversity and inclusion.
- Reasonable adjustments to ensure the role aligns with your needs.