Description
We are seeking a talented Senior Account Manager to join our MMB team at Mercer in Hong Kong. This is a hybrid role requiring at least three days of office work per week.
As a Senior Account Manager, you will handle accounts including designing insurance programs, marketing accounts to insurance carriers, proposing renewal terms to clients, and interacting with clients on their day-to-day service needs.
Key responsibilities:
- Manage renewals, new businesses, and expansion of existing business
- Act as the primary point of contact for clients, carriers, and other service team members
- Solicit and follow up on renewal information from clients
- Design, market, and negotiate client renewals and new business with insurance carriers
- Prepare proposals and attend client meetings to discuss renewal proposals
- Bind insurance terms as directed by clients and transmit binders in a timely manner
- Provide day-to-day service to clients, consult on inquiries about their insurance program, and advise on necessary changes
- Maintain client information, summarize insurance details, and prepare loss summaries and large loss reports
- Support client service executives on renewals and new business
Requirements:
- University degree in a related discipline or equivalent qualifications
- 7+ years of experience in the insurance broking space
- Commercial acumen and strong business sense with excellent negotiation skills
- Proven track record in client and vendor management
- Ability to mentor and grow teams
- Self-initiative and curiosity in the health and benefits sector
- Strong language capabilities in English, Cantonese, and Mandarin
- Computer literacy, especially in Microsoft Office
Benefits of joining our team:
- Professional development opportunities and supportive leaders
- Vibrant and inclusive culture with talented colleagues
- Range of career opportunities and benefits to enhance well-being