Description
At Davies, people are at the heart of all we do. Our values state that we succeed together, making the business a great place to work. You will be valued and supported, receiving excellent benefits.
The team handles liability claims on behalf of various insurers. Your role will be to provide a quality claims service, handling claims from start to finish, ensuring they are managed proactively according to the insurer's claims handling philosophy. The case load will primarily include claims exceeding the fast track limit of £25,000.
Key Responsibilities
- Establish if cover is in place for the claim.
- Record all claims on the digital claims handling system.
- Investigate liability claims, either from the desk or by instructing loss adjusters.
- Make decisions on liability.
- Negotiate settlement of the claim.
- Ensure compliance with all legal timescales and client SLAs.
- Build relationships with external clients and stakeholders.
- Authorise payments to defined limits.
- Act as a mentor and coach to junior colleagues.
Skills, Knowledge & Expertise
- Good communications skills at all levels.
- Excellent customer service.
- Ability to work as part of a team.
- Take responsibility for your own workload.
- Demonstrate adaptability and flexibility.
- Good planning and organisational skills.
- Good IT skills.
- Experience in handling injury claims and working in an insurance or legal environment.
Benefits
- Career & Purpose: Davies Innovation Lab, leadership training programme, funding for professional qualifications.
- Environmental & Social: The Davies Foundation, local charity funding, Pennies To Heaven, employee resource groups.
- Financial Health: pension, 5% employee and 5% employer contribution, My Choices at Davies, life assurance, refer a friend, cycle to work scheme.
- Mental, Physical & Emotional Wellbeing: wellbeing centre, discounts with UK retailers, EAP, flexible working, dress for your day, inclusive employment policies.